Last revision date: December 8 2022
Accepting the Privacy and Policy
This Privacy Policy governs the manner in which HostHelp (“we”, “our”) uses, maintains and discloses information collected from its customers and users (“you”, “your”) of its website. Accessing or using our services is conditioned by your acceptance of this Privacy Policy.
INFORMATION WE COLLECT
We may request or collect personal information from users in a variety of ways, including through online forms for requesting information or ordering products and services, and other instances where users are invited to volunteer such information. Some of the data we collect is information that identifies you personally, and may include your name, e- mail address, postal address, telephone and telefax numbers, payment account information, and other information necessary to provide the services requested. We also maintain a record of contacts for customer or technical support.
We may also collect information about how users access the website through log files and the use of cookies, and through third party services such as Mouseflow and Google Analytics. Such information may include standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on our Websites (such as the web pages viewed and the links clicked).
HOW WE USE AND SHARE THE INFORMATION
We may use and share your personal information in order to provide the services requested. For example, your information may be provided to the domain registrar in order to process domain registrations, or with the relevant certificate authority to order an SSL certificate on your behalf.
We will also share your information to the extent necessary to comply with ICANN's rules, regulations, and policies, and if your domains are not set to private registration, the publicly available WHOIS registry will contain personal information, including but not limited to your title, first name, surname, domain name, e-mail address, country, and phone number.
We are required to supply some of your personal data in order to request an SSL certificate from the certificate authority. By submitting a request for an SSL certificate order or renewal through us, you consent to us releasing all required personal information to the certificate authority in order to fulfill the request and you acknowledge and understand that we act only as an intermediary between the customer and the certificate authority, in order to facilitate the order or renewal of the certificate. WE have no influence on the outcome of an SSL certificate request and cannot guarantee that any request for an SSL certificate order or renewal will be granted.
We may also use the personally identifiable information to contact customers regarding products and services offered by us and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information and share it with trusted third parties for research purposes regarding the
effectiveness of our website services, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews (such as for the utilization of programs like Google Seller Ratings). We will not sell or otherwise share this information with a third party, unless you specifically authorize such information sharing.
We may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case HostHelp is sold, the information collected from users may be transferred to the new owners.
We may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by us from our customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as we and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.
We use payment account information solely to check the financial qualifications of prospective Customers and to collect payment for the services provided by us.
COOKIE POLICY
We may place a text file called a "cookie" in the browser files of Your computer. The cookie itself does not contain personal information, although it will enable Us to relate Your use of this site to information that You have specifically and knowingly provided. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data from the user's hard disk or read cookie files created by other sites. HostHelp uses cookies to track user traffic patterns (as described above).
Our advertising system delivers a one-time cookie to improve tracking of advertisement impressions and click rates.
You can refuse cookies by turning the cookie function off in Your browser. If Your browser is set to provide a warning before the cookie is accepted, You will receive the warning message with each cookie. You do not need to have cookies turned on to use the website.
LEGALLY-REQUIRED DISCLOSURES
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if We believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
RETENTION OF THE INFORMATION
We will delete your personal data as soon as they are no longer needed for the stated purposes. However, sometimes we need to store your data until the retention periods set by the legislator or supervisory authorities expire. Also, until the expiration of statutory limitation periods, we may need to retain your data for the establishment, exercise or defense of legal claims. After that, the relevant data will be routinely erased.
SECURITY OF THE INFORMATION
We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the information provided by our customers.
Our website may contain links to other sites. Namecheap is not responsible for the privacy practices or the content of such other websites.
POLICY TOWARDS CHILDREN
Consistent with the Children's Online Privacy Protection Act of 1998 ("COPPA"), We will never knowingly request personally identifiable information from anyone under the age of 13 without first requesting parental consent.
USER’S CHOICE
We give users options wherever necessary and practical. Such choices include:
- The option to not register to receive Our electronic newsletters & marketing communication; and
- The option to not participate in certain interactive areas, which completely obviates Our need to gather any personally identifiable information from Our users.
CHANGES OF POLICY
We hold the legal right to change any or all the terms of the Privacy Policy at any time in sole discretion. If we make any changes to this Privacy Policy, we will post the updated Privacy Policy on our website and will indicate the date of updating. .